Refund policy

Returns & Refunds Policy

Last updated: June 2026

We do not accept returns or offer refunds except where required by law.

If you are located in the United Kingdom or European Union, you retain statutory rights under the Consumer Rights Act 2015 (UK) and the EU Consumer Rights Directive, which we fully honour.

Eligible claims under statutory rights include:

  • Items that are faulty or damaged upon arrival
  • Items that are materially different from their description
  • Items that were not delivered

To raise a statutory claim, contact us within 30 days of delivery at [your email] with your order number and photo evidence. We will respond within 3 business days.

The following are not eligible for return or refund:

  • Change of mind
  • Incorrect size selected (please refer to our size guide before purchasing)
  • Sale or discounted items
  • Items that have been worn, washed, or had tags removed

Chargebacks & Disputes We encourage customers to contact us directly before raising a dispute with their bank. We take all claims seriously and resolve eligible issues promptly.